General complaints

When you file a complaint, the Complaints Office will send you an acknowledgement of receipt within five working days. Please be aware that, depending on the nature of the complaint, the handling may take some time. We will keep you informed intermittently on the progress made in finding a suitable solution to your problem.

In writing

You may submit your complaint in writing to our office:

Head of Complaints Office
Nederlandse Financierings-Maatschappij voor Ontwikkelingslanden N.V.
P.O. Box 93060
2509 AB The Hague
The Netherlands
E complaintsoffice@fmo.nl 

Make sure to include the following:

• A clear description of the complaint;
• Your name and full address, telephone number and possibly your e-mail address;
• The name of the FMO employee with whom you had contact.

For more expedient settlement of your complaint, please also include a copy (copies) of information related to - or relevant for - your complaint.

Via Internet