FMO has implemented an Independent Complaints Mechanism (ICM) which allows external parties to file a complaint concerning projects financed by FMO.
The Mechanism ensures the right to be heard for Complainants who feel affected by an FMO-Financed Operation in order to enable resolution of disputes and assist FMO in drawing lessons learned for current and future operations. FMO strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.
The Mechanism is a joint initiative of DEG - Deutsche Investitions- und Entwicklungsgesellschaft (DEG) and FMO. Since February 2019, the French Development Finance Institution Proparco has also joined the Mechanism.
ICM Policy Revision Update (22 July 2024)
As indicated in the prior update of 10 April 2024, Independent Complaints Mechanism (ICM) members are currently participating in a collaborative process of engagement to develop a revised policy for the ICM. This collaborative process includes engagement with internal and external stakeholders. The ultimate output from this engagement will be a draft ICM Policy that will be made available for public input and comment as part of a formal public consultation process. We are aiming for the public consultation process to commence in November 2024.
Complaints and Speak Up Disclosures