General complaints

Complaints and Speak Up Disclosures

We make a distinction between project-related complaints, general complaints and speak up disclosures.

General complaints

If you have a complaint about FMO, don't hesitate, just reach out to us and let us know how we can help.

File your complaint

Project-related complaints

Any complaint you may have that concerns projects financed by FMO are handled by an Independent Complaints Mechanism (ICM).

Go to ICM

Speak up (whistleblowing)

You are encouraged to speak up if you see any behavior related to FMO that violates any laws, regulations or FMOs policies or values.

FMO and complex projects

As a development bank, we have the explicit responsibility to make investments that commercial parties perceive as too risky.

Disclosure of investments

FMO discloses information on investments on its website. Since 2017, we also disclose information on proposed investments. This gives stakeholders the opportunity to provide feedback.

Proposed investments

FMO's Independent Complaints Mechanism

At FMO, we believe our investment process should be as inclusive and transparent as possible. Therefore we established an independent complaints mechanism. This mechanism allows any external party negatively affected by an FMO-financed operation, to launch a complaint related to human rights, environmental or social concerns.

Project-Related Complaints

Recruitment of a new Independent Expert Panel Member

The Independent Complaints Mechanism (ICM) of DEG, FMO and Proparco is hiring from 1st September 2024 an Independent Expert Panel Member.

General complaints

Complaints and Speak Up Disclosures